IRS Phone Numbers, Online Contacts
We recommend you first explore these online contact options before you call the IRS, as the phone holding times might be longer than usual during tax season. As of 2021 and 2022 the IRS live phone assistance is very limited and you might experience long wait times. The IRS is available from 7am-7pm Monday-Friday EST. The best time to call them is in the early morning.
When you call the IRS at their main number, 1-800-829-1040, you might be asked any of the following questions:
- Social Security numbers (SSN) and birth dates or Individual Taxpayer Identification Number (ITIN) for taxpayers without a Social Security number
- Tax Return Filing status: Single, Head of Household, Married filing jointly, Married filing separately, Widow(er)
- Questions about Prior-year tax return, e.g. Adjusted gross income
- The tax year of the tax return you’re calling about
- Any IRS correspondence, notice, etc. sent to you
If you call on behalf of another tax payer:
Call the main tax assistance hotline for answers to specific tax questions and individual assistance. The hotline is open Monday through Friday, from 7:00 a.m. to 7:00 p.m. local time.
Call the automated Refund Hotline to check the status of your tax refund
, or if you received your refund check but it was lost or destroyed. You will need to enter your Social Security number, your filing status, and the refund amount on your return.
Call to request a Tax Return Transcript by mail. Please allow 5 to 10 days for delivery.
Economic Impact Payments, 2020 and 2021 Stimulus Payment, CARE ACT or EPI Payment.
Business and Specialty Help Line
Identity Theft Hotline
Information Reporting Program
IRS Taxpayer Advocate
IRS Taxpayer Assistance Centers (TAC)
Order Tax Forms
TTY/TDD Telephone Service for the Hearing Impaired
Tax Help for U.S. Taxpayers Residing in Canada
Create your IRS account
You should register your IRS account so you can monitor the following activities in your IRS account:
- Your IRS Tax Payment Balance by Tax Year
- Create IRS Tax Payment Plans, learn about options etc.
- Access your Tax Records: Tax Return Data, Transcripts and Records
- View economic impact payment amounts e.g. Stimulus, Advance Child Tax Credit
- Copies of Notices, Letters from the IRS e.g. 6419, 6475
- Apply apply for an IRS IP-PIN or Identity Protection or Personal Identification Number
When you register your IRS account here are samples of what you might need to verify your identity during the 15 minute IRS account registration process:
Free Online Tax Transcript | or Create, Access Your IRS Account
Or call 1-800-908-9946
Here is what you will need to verify your identity during the 15 minute IRS account and registration process through ID.me:
- A valid email address; check your spam folder during the process as you might get emails from the IRS.
- Your valid Social Security Number - SSN - or Individual Tax Identification Number - ITIN.
- The tax filing status of your latest tax return. Obtain a copy digitally or retrieve a physical copy.
- The mailing address on that tax return. Enter the exact address as shown on the last return. Note: If you just filed a return with a new address, try entering the old address as that might still be stored.
- In case of a PO Box address, enter 'PO Box" in the ‘Address Line 1‘ field with no periods and the number; e.g. PO Box 123.
- Military Address: Enter APO, FPO or DPO as the ‘City’ and select/enter AA, AE, or AP from the ‘State/U.S. Territory’ dropdown.
- A foreign address can only be registered for the online payment portal, not IP-PIN, transcript, etc. See more: information on taxes for foreign aliens and U.S. Citizens and resident aliens working or living abroad.
- Financial account number(s) linked to your name. For example, you might be asked to enter or select the last 8 digits of your credit card - American Express, debit, or corporate cards are excluded. Your financial information will be verified by Experian; some account numbers could fail the verification process.
- Loans: You might be asked to enter your student loan account number - the number might consist of numbers and/or letters, but does not include any symbols - provided on your student loan statement. Student loans issued by Nelnet can not be verified.
- Or, you might be asked to verify or enter mortgage information or home equity loan data.
- Or, verify or enter home equity line of credit or auto, car loan information.
- A mobile phone must be linked to your name; it must be U.S. based and able to receive text messages. During registration, you will receive a one-time activation code to your mobile phone number. You have limited time to enter this code.
- If you do not have a U.S. based phone registered in your name, select to receive the activation code by postal mail. Once you have the code, you have 30 days to complete your account registration. After that, you can download the IRS mobile app to receive codes.
- If for any other reason you can not register with your phone, request the activation code by mail.
- During the registration process or later, you might receive tax messages originated from IRS number 77958 or phone number: 202-552-1226. If you previously opted out of receiving text messages, send this text message: Text IN to 77958.
- No longer required: A mobile phone or computer with a camera. The ID.me registration process will require a "live selfie" which would use biometric data to compare your facial features to a government issued ID, such as a driver's license. The IRS is no longer requiring this as of February 7, 2022 due to backlash.
Taxpert Contact Options
TurboTax® is a registered trademark of Intuit, Inc.
H&R Block® is a registered trademark of HRB Innovations, Inc.